Monitoring - The issue has been identified and Distil has implemented a fix to avoid further disruption for the US-East-Region in the near term for this issue. Distil is continuing to investigate the long term resolution and closely monitoring the short term solution.
May 21, 20:52 UTC
Update - Distil has pulled the anycast IP from routing to the US-East-Region while the Distil Operations team continues to investigate the behavior. Websites that are using the Distil anycast IP will not be routed to the US-East-Region PoP.
May 21, 20:18 UTC
Update - We are continuing to investigate this issue.
May 21, 20:13 UTC
Investigating - Distil is investigating a hardware issue in the US-East-Region data center. This issue is isolated to the US-East-Region.
May 21, 19:52 UTC
Identified - A hardware failure has been identified and replacement parts have been procured and shipped to the site.
Apr 30, 16:06 UTC
Update - We are continuing to investigate this issue.
Apr 10, 00:35 UTC
Investigating - We're investigating a potential hardware failure in our Amsterdam location. All traffic has been rerouted to other locations in Europe while we isolate the root cause.
Apr 10, 00:34 UTC
www.distilnetworks.com ? Operational
portal.distilnetworks.com ? Operational
api.distilnetworks.com ? Operational
Configuration Synchronization Operational
Distil Public Cloud Regions Operational
90 days ago
99.75 % uptime
Today
US-East-Region Operational
90 days ago
99.83 % uptime
Today
US-Central-Region Operational
90 days ago
99.85 % uptime
Today
US-West-Region Operational
90 days ago
99.85 % uptime
Today
EU-Region Operational
90 days ago
99.33 % uptime
Today
APAC-Region Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 26, 2019

No incidents reported today.

May 25, 2019

No incidents reported.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019
Resolved - This issue is now resolved. Emails to support@distilnetworks.com are now reaching Distil's ticketing system without a delay.
May 21, 13:50 UTC
Update - Emails to support@distilnetworks.com are still delayed. You may use an alternative email address when reaching out to Distil Support. The alternative email is help@distilnetworks.com.
May 15, 16:42 UTC
Update - Distil is receiving emails to support@distilnetworks.com, however tickets that are submitted via email are delayed. Please continue to use the following URL for submitting tickets.

https://help.distilnetworks.com/hc/en-us/requests/new
May 14, 19:35 UTC
Identified - Distil received a large volume of emails to our support email address this morning EST resulting in rate limiting at our email provider. It is still possible to continue submitting tickets to the help center in the link below:

https://help.distilnetworks.com/hc/en-us/requests/new

The email rate limit will be lifted within 24 hours.
May 13, 16:06 UTC
May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 12, 2019

No incidents reported.